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Frequently Asked Questions

General

No. Your pup’s safety is our number one concern. So, unless they’re chillin’ indoors or in a fully secure backyard, we do not allow them off the leash.

No. When it’s your pup’s turn for a stroll, they’ve got our undivided attention. We don’t mix and match walks with other clients’ dogs. And hey, we’re all about safety first, so we won’t let your furry friend socialize with other pups during their walk. It’s all about minimizing any risks and making sure your pup stays safe and happy.

We’re all about overnight pet sitting right in your home sweet home. Boarding at pet sitters’ homes isn’t our thing. We’re all about keeping your furry friend comfy and cozy right where they belong. Read more about our in-home pet sitting services. Read more about our in-home pet sitting services.

When it comes to walking aggressive pups, it’s a bit of a case-by-case situation. If your dog has shown some aggressive behaviors or is a recent rescue, we like to play it safe. We’ll bring in Maggie from Maggie’s Canine Connection to join us for the meet and greet and do a special assessment. That way, we can get her expert opinion and figure out the best plan from there. Safety first, always!

In case of any furry emergencies, we’re on it! If your pet needs urgent help, we’ll get in touch with your vet pronto and whisk them off to the clinic that is listed in their Time to Pet profile. Then, we’ll immediately contact you to go over the situation and discuss next steps.

And hey, if there’s ever an emergency at your home, we’re not messing around. We’ll give you a call immediately and if we can’t reach you, we’ll call the emergency contact(s) you’ve provided. Don’t worry, we’ve got your back!

When it comes to paying for our services, we keep it pretty simple. We use the Time to Pet app or online portal for all transactions. Once you’re set up on there, you can use a bunch of different payment methods like debit cards, credit cards, ACH bank transfers, Zelle – whatever floats your boat! We send out the invoices around the beginning of each month, so you’ll know what’s up. Easy peasy!

Absolutely! If you think one of our awesome team members has really gone above and beyond, tipping is a fantastic way to show your appreciation. You’ve got options too – you can tip through Time to Pet when you pay your bill, leave some cash in an envelope on the counter for your sitter or walker, or even shoot them a tip via Venmo if that’s more your style. It’s totally up to you!

Scheduling

For our regular daytime visits, we’re pretty chill about it. We just ask for a heads-up 24 to 48 hours before your scheduled visit. If you have to cancel with less than 24-hours’ notice, we charge the full standard rate. But hey, we get it, life happens, and pets can be unpredictable, so for regular clients with rare cancelations, we’re open to exceptions if something unexpected pops up.

For overnight stays, we do need a bit more notice. We ask for at least a one week notice if you need to cancel. If you cancel within that timeframe, there’s a 50% cancellation fee. We hope you understand – it’s just about making sure we can keep everything running smoothly.

When it comes to scheduling, it’s pretty straightforward. Just hop onto the Time to Pet app or our online portal to book your visits. Once you’ve put in your request, we’ll take a peek at our master schedule and give it the thumbs up if we’ve got availability. 

Quick tip though – the earlier you book, the better chance you’ve got of snagging the slot you want for your furry buddy. So, don’t wait until the last minute if you can help it!

We will always try to accommodate our clients’ schedules when we have availability, but last minute requests can be tricky. We take these on a case-by-case basis, and our Top Dog VIP members get first dibs.

If you’re a new client with a sudden need, we’re here for you, but it’s best to give us a heads-up at least two weeks before your trip. That way, we can set up a meet and greet, get acquainted with your furry pals, and understand their routine. Especially if you’ve got a pup who needs some time to warm up to new faces – we want to make sure everyone’s comfy and happy.

So here’s the scoop: we work on a team care system. Your pet will likely see the same sitter often because we organize our schedules by areas in Denver. But hey, we can’t guarantee it’ll be the same person every single time. Managing dog walks and pet visits all across Denver is a bit like herding cats – it’s a lot to juggle! So, while we do our best, sometimes we need to switch things up to keep everything running smoothly.

When it’s overnight pet sitting we’re talking about, we make a special effort to pair sitters with homes they’ve visited before. It’s a win-win situation – smoother for everyone, and our sitters get to reconnect with the furry friends they’ve missed. We’re all about making those reunions happen!

Absolutely! We’ve got extended hours to make sure we’re there when you need us, even if it’s nights or weekends. But just a heads-up, there’s a little extra charge for visits outside of 9am – 7pm and weekend visits as well. Check out our Services page for details!

Additional services

We’ve got your back when it comes to leash manners for your pup. We offer some basic training, but if you’re looking for the full shebang, we’ve teamed up with Maggie’s Canine Connection for the real deal. Maggie’s the expert for those reactive pups who bark and lunge on walks. She does personalized one-on-one training and sets up solid training plans. We’ll be right there to support you and stick to the training plan so your dog keeps making progress without any backslides.

For sure! We’re here for your pet, including giving their meds as your vet prescribes them, including pills, drops, and even insulin shots. We can’t do allergy injections though because they need a special muscle jab, and our insurance doesn’t cover that. But hey, anything else, we’ve got you covered!

Stay tuned! This is a service we plan on adding in the very near future with a target date of Sept/Oct 2024.